Policies

Welcome to Elevate Figure Displays! We strive to provide you with high-quality products and excellent customer service. To ensure your satisfaction, we have established the following return and refund policy. Please read this policy carefully to understand your rights and obligations.

Return Policy

Eligibility for Returns

  • Time Frame: You have 14 days from the date you receive your order to initiate a return.
  • Condition: Items must be returned in their original, unopened packaging. Any item that has been opened or used is not eligible for return.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at contact@elevatefiguredisplays.com within 14 days of receiving your order. Include your order number and the reason for your return.
  2. Receive Authorization: Our team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Return the Item: Carefully pack the item in its original packaging, include the RMA number, and ship it to the address provided in the return instructions. Buyers are responsible for the shipping costs of returning the item.

Refund Process

  • Inspection: Once we receive your returned item, we will inspect it to ensure it is in its original, unopened condition.
  • Refund Issuance: If the item meets our return criteria, we will issue a full refund minus the original shipping fee. The refund will be processed to the original payment method used for the purchase.
  • Processing Time: Please allow 5-7 business days for the refund to appear on your statement after we have processed the return.

Refund Policy for Damaged Items

Eligibility for Refunds

  • Time Frame: You have 14 days from the date you receive your order to request a refund for damaged items.
  • Proof of Damage: To qualify for a refund, you must provide proof of the damage, such as photographs or a detailed description.

How to Request a Refund

To request a refund for a damaged item, please follow these steps:

  1. Contact Us: Email our customer service team at contact@elevatefiguredisplays.com within 14 days of receiving your order. Include your order number, a description of the damage, and any relevant photographs.
  2. Receive Confirmation: Our team will review your request and, if approved, will provide you with a confirmation and further instructions.

Refund Process

  • Refund Issuance: If your request is approved, we will issue a full refund, including the original shipping fee. The refund will be processed to the original payment method used for the purchase.
  • Processing Time: Please allow 5-7 business days for the refund to appear on your statement after we have processed the refund.

Additional Policies

Shipping Policy

  • Processing Time: Orders are processed within 2-4 business days. Orders are not shipped or delivered on weekends or holidays.
  • Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary based on location and shipping method.
  • Shipment Confirmation & Order Tracking: You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).

Privacy Policy

  • Personal Information: We collect personal information to process your orders and provide a personalized shopping experience. We do not share or sell your personal information to third parties.
  • Data Security: Our website is powered by Shopify, which provides a variety of security measures to protect your personal information. Shopify ensures a high level of security for your data and transactions, giving you peace of mind.

Terms of Service

  • Acceptance of Terms: By using our website and making a purchase, you agree to comply with our terms and conditions.
  • Modifications: We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the website after any changes indicates your acceptance of the new terms.
  • Intellectual Property: All content on our website, including images, text, and logos, is the property of Elevate Figure Displays and is protected by copyright laws. Unauthorized use is prohibited.
  • Governing Law: These terms are governed by and construed in accordance with the laws of [your state/country], without regard to its conflict of law principles.

Limitation of Liability

  • Limitation of Damages: In no event shall Elevate Figure Displays be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use our products or website.

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact our customer service team at contact@elevatefiguredisplays.com. Our team is here to help and ensure you have a positive shopping experience with Elevate Figure Displays.

Thank you for choosing Elevate Figure Displays. We appreciate your business and look forward to serving you again.