Refund policy

Return Policy

Eligibility for Returns

  • Time Frame: You have 14 days from the date you receive your order to initiate a return.
  • Condition: Items must be returned in their original, unopened packaging. Any item that has been opened or used is not eligible for return.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at contact@elevatefiguredisplays.com within 14 days of receiving your order. Include your order number and the reason for your return.
  2. Receive Authorization: Our team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Return the Item: Carefully pack the item in its original packaging, include the RMA number, and ship it to the address provided in the return instructions. Buyers are responsible for the shipping costs of returning the item.

Refund Process

  • Inspection: Once we receive your returned item, we will inspect it to ensure it is in its original, unopened condition.
  • Refund Issuance: If the item meets our return criteria, we will issue a full refund minus the original shipping fee. The refund will be processed to the original payment method used for the purchase.
  • Processing Time: Please allow 5-7 business days for the refund to appear on your statement after we have processed the return.

Refund Policy for Damaged Items

Eligibility for Refunds

  • Time Frame: You have 14 days from the date you receive your order to request a refund for damaged items.
  • Proof of Damage: To qualify for a refund, you must provide proof of the damage, such as photographs or a detailed description.

How to Request a Refund

To request a refund for a damaged item, please follow these steps:

  1. Contact Us: Email our customer service team at contact@elevatefiguredisplays.com within 14 days of receiving your order. Include your order number, a description of the damage, and any relevant photographs.
  2. Receive Confirmation: Our team will review your request and, if approved, will provide you with a confirmation and further instructions.

Refund Process

  • Refund Issuance: If your request is approved, we will issue a full refund, including the original shipping fee. The refund will be processed to the original payment method used for the purchase.
  • Processing Time: Please allow 5-7 business days for the refund to appear on your statement after we have processed the refund.